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When a customer wishes to end their subscription and stop future billing. This can include ending a free trial or an ongoing paid plan.
Requests to update account details such as email address, phone number, or the frequency/field selected within an active subscription.
This refers to accounts that are temporarily inactive due to an issue - usually a declined payment, expired card, or billing interruption. Customers may not have access to frequencies until the issue is resolved.
Covers any problems related to charges, refunds, failed payments, duplicate transactions, or updating payment methods on file.
Questions regarding the energetic calibration (Hawkins scale) of different fields and frequencies offered by Quantum Upgrade. Customers often ask, "Can I raise my Hawkins level?" or "Can I raise my booster level?" This includes interest in how specific fields or bundles may support a higher level of consciousness.
General inquiries about how frequencies work, which ones are included with a specific bundle, how to use them, or what effects to expect.
Refers to changes in the customer's active subscription tier. For example, moving from the YOU Field to Bundle 3 or Bundle 5, or adjusting between different bundles based on personal needs.
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